Greetings, Adventurers!
All regions are now live! It has been an unbelievable 24 hours and the support for New World that we’ve seen so far has been incredible. We understand that some players are experiencing lengthy queue times and we are working hard on a few things to help address these issues. We are continuing to stand up additional servers and will expand the capacity of our existing servers once we have properly tested these changes.
Our sole focus right now is to get everyone logging in and playing quickly. To ensure everyone can find an open world now, while also finding a home in Aeternum with their community long-term, we’ll offer an opportunity in the next two weeks for all players to relocate their characters to a new server of their choice at no cost. We appreciate your patience as the New World community grows and encourage you to solidify your long-term server plans for you and your Company.
September 30 Update:
It’s been an incredible week of growth for the New World community. The demand we’ve seen has been staggering and we continue to be humbled by the number of players that want to explore Aeternum together. While it was certainly our aspiration to welcome massive numbers of players into the game during launch week, we were frankly surprised by just how many adventurers washed up on Aeternum’s shores. Over a million players entered New World on launch day. Each day after launch that number has increased, translating into long queue times for some of our more popular worlds.
Since our launch on Tuesday, we have more than doubled the number of servers and we are working to increase the capacity of all available servers to support a higher population cap. Our team has been working around the clock to add as many servers as we can and will continue to do so until we stabilize wait times.
While we do that work, there are options to get into the game quickly. If you are a player logging in for the first time, forty percent of our live servers have low or no wait times. We encourage you to seek those servers out and get playing. We are also working hard on a feature that will allow you to transfer your characters to a different server, so if you choose one now just to get up and playing, you can make a different choice later to play on a server with your friends. Our goal is to release this feature next week, once we’ve thoroughly tested and are sure it’s ready. Prior to its release, we will provide detailed information on how the transfer process works. We know how important it is to be able to play with friends, so we're putting this feature at the top of our priority list.
Thanks for your support! We can’t wait to see you in Aeternum.